Terms of Service
Effective from November 12, 2026
1. Introduction
These terms govern the use of the FeedTend service at https://app.feedtend.com. The service is operated by POČÍTAČOVÁ POHOTOVOST s.r.o., company ID (IČO) 64942490, VAT ID CZ64942490, registered office Lublaňská 1731/19, Nové Město, 120 00 Praha 2, Czech Republic, registered in the Commercial Register of the Municipal Court in Prague, file no. C 42397 (the “operator”).
The customer is a business or company that creates an account in the service (the “customer”). By registering, the customer confirms that it agrees to these terms.
2. What the service does
The service lets the customer connect its Facebook Pages and Instagram professional accounts and publish posts on them that the customer prepares or approves.
The service uses Meta’s interfaces. The operator is not responsible for outages, restrictions or changes on Meta’s side. If a post cannot be published, the service clearly shows this to the customer.
3. Account and access
The customer is responsible for the accuracy of its registration details and for keeping its password secret.
The customer may only connect Pages and accounts that it manages or is authorised to use.
4. Post content
The customer is responsible for the content of posts (texts, photos). The customer may only publish content it has the rights to and that does not violate the law or the rules of Facebook and Instagram.
The operator may refuse or stop publishing clearly unlawful content.
5. Price and free trial
The service is paid as a monthly subscription. Current prices including VAT are shown on the service website and in the application before payment – in Czech crowns for customers in Czechia and in euros for customers abroad. The payment currency is always shown before payment.
New customers can try the service free of charge for 14 days. The trial does not require a payment card and nothing is charged automatically when it ends – the customer decides whether to pay for the service.
The founder price applies to the first 50 customers for as long as their subscription is paid without interruption. The operator will inform other customers of any price change by e-mail at least 30 days in advance; the customer may cancel the subscription before then.
6. Recurring subscription payments
The subscription is paid by card via the Comgate payment gateway. With the first payment the customer expressly agrees that the same amount will be charged to the card automatically every month (recurring payment) until the subscription is cancelled.
The customer can see the date and amount of the next payment in the application (My account → Subscription) and receives an e-mail with a tax document for every payment. At least 3 days before a payment following a price change or the end of a discount, the customer receives a reminder by e-mail.
If a payment fails, the operator will retry it and notify the customer. If the subscription remains unpaid for 14 days, the operator may pause automatic publishing; the customer’s data is kept.
7. Cancellation and refunds
The customer can cancel the subscription at any time with one click in the application (My account → Subscription) or by e-mail to mandat@mandat.cz. Cancelling stops further recurring payments; the service runs until the end of the month already paid for.
Payments for periods already paid are not refunded, unless the service could not be used due to the operator’s fault. In that case the operator refunds a proportional part of the price to the card used for the payment.
A customer who is a consumer also has the right to withdraw from the contract within 14 days of the first payment; the operator will then refund the amount paid within 14 days.
8. Referrals and partner programme
A customer who refers a new customer through their link in the application gets one month of subscription free once the referred customer pays for the first time. The referred customer gets one extra month free. The reward is not paid out in cash and cannot be obtained by referring oneself.
External partners (promoters) receive a commission under a separate agreement with the operator.
9. Availability and liability
The operator strives to keep the service running continuously but does not guarantee uninterrupted availability. Planned maintenance is carried out outside business hours where possible.
The operator is not liable for lost profits or indirect damage. The operator’s total liability is limited to the amount the customer paid for the service in the last 12 months; this does not apply to damage caused intentionally or by gross negligence.
10. Termination
The customer may end the service at any time by disconnecting its accounts and requesting account closure at mandat@mandat.cz.
The operator may close an account for a serious breach of these terms, otherwise with 30 days’ notice sent by e-mail.
11. Personal data
The processing of personal data is described in the Privacy Policy.
12. Final provisions
These terms are governed by the laws of the Czech Republic. The operator may change them and will inform customers by e-mail at least 14 days in advance. A customer who disagrees with a change may end the service.
Contact: mandat@mandat.cz.